Reference

Open Legal Terms for Indonesia

We set out how access, account data, and notice requests work on sepakbolaacc.

Indonesia-first accessLocal law appliesDANA, OVO, GoPay, QRISAccount notice path
sepakbolaacc Open Legal Terms for Indonesia
CONTACT CHANNELS

Browse contact paths for legal requests

When you need a legal answer, we keep the path simple. Use live chat for urgent account questions, email for written requests, and the form inside your profile when you want to…

Live chat Reach us from 09:00-23:00 WIB for access questions, correction requests, or a legal notice. We keep the chat thread tied to your account so you can return to it later.
Email desk Send a written request if you want a record, correction, or status update. We answer in plain English and ask only for the details needed to verify your account.
Profile form Open the form inside your account to attach screenshots, wallet traces, or a device note. It is the easiest path when your request needs files and a clear timeline.
DATA SAFEGUARDS

Switch to our data safeguards

We handle this policy area by keeping the smallest useful record set. That means account details, device signals, consent timestamps, and wallet traces only when we need them for access, correction, or…

Data handling

We store your registered name, contact details, and request history only when they are needed to run the account or answer a legal question. Payment traces from DANA, OVO, GoPay, and QRIS stay linked to the same file.

Cookies

Cookies remember the language you chose, your session state, and whether you already accepted a notice. You can clear them in your browser, but some pages may ask you to confirm again after that.

Account security

We ask for a matching device, a verified contact method, or a wallet trace before we accept a sensitive change. That extra step helps us stop someone else from changing your details without permission.

Retention

We keep legal logs only for the period needed to answer a request, meet tax or audit duties, or resolve a mismatch. When the period ends, we remove or anonymise records where the law allows.

Change requests

If you want to correct your name, contact route, or stored file, send the request from your account or chat with us. We will tell you what proof we need and what happens next.

Contact path

For a formal question, use live chat first or send email if you want a written trail. We reply in plain English and keep the exchange attached to the same account record.

Open common legal questions

These answers cover the legal basics you usually ask before you send a request. We keep the wording direct so you can see what we collect, how long we keep it, and where to contact us if you want a change. If your case depends on local law, we point that out before we move further.

It covers access rules, data handling, retention, cookie use, and the contact path for corrections. We keep each topic tied to the account flow so you can see what happens before any change is made.

Access depends on local law and is available only where local law permits. If a region, device, or account signal does not fit that rule, we may narrow access or block a section until it is cleared.

We keep the details needed to run the account, confirm requests, and protect the file. That can include your name, contact route, device signal, and payment traces linked to DANA, OVO, GoPay, or QRIS.

Use live chat or the form in your profile, then send the exact field you want changed. If we need proof, we ask once and attach it to the same record so the file stays clear.

We keep records only for the period needed for the request, the account history, or a legal duty. After that, we remove or anonymise them where the law allows, so the file does not stay open longer than needed.

Cookies remember your session, language choice, and notice status. If you clear them, you may need to confirm the page again. That does not change the legal rules, but it can reset your local session state.

Use live chat for a quick route or email if you want a written trail. Include your registered name and the subject line, and we will attach the request to the correct account file.